Frequently asked Questions
Q : What is the status of my order?
A : Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order from your "order history" section on your account page on the website.
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order from your "order history" section on your account page on the website.
Q : Can I change my order?
A : We can only change orders that have not been processed for shipping yet.Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.
Q : Where do you ship?
A : We currently ship in the United-States, Canada, Australia, France,the UK and Germany.
We got also shipping outside of these countries, please reach out to our support team before.
Q : How long does it take to ship my order?
A : Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery. Perhaps the shipping time usually takes 5 to 18 business days to ship and arrive at destination, some items may be shipped faster than other.
2. Payment
Q : What payment methods do you accept?
A : You can purchase on our website using a debit or credit card.We additionally offer support for Paypal,you can chose these payment methods at checkout.
Q : Which currency will I be charged in?
A : We currently only support the following currencies for charging our customers in their local currencies: USD, CAD and EUR.
If your credit or debit card use another currency, then you will be charged in USD, CAD or EUR, depending on the website you are on. Your bank will apply the corresponding conversation rate of the currency you choose.
3. Returns
Q : Do you accept returns?
A : We do accept returns in respect to the following conditions:
- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 30 days of delivery
- The return is made within 14 days of the return or exchange request
- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 30 days of delivery
- The return is made within 14 days of the return or exchange request
To ask for a return, please contact our support
Q : Can I exchange an item?
A : We do accept exchanges and they follow the same conditions as returns
In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.
In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.
Q : Are returns free?
A : You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Feel free to contact our support agents for more details.
Feel free to contact our support agents for more details.
Q : How long does it take to process a return?
A : Returns are confirmed within 14 days of receiving the package at our warehouse.
Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.
Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.
Q : If i don't find any information from FAQ , what should i do ?
A : You can contact us via our contact page.